KPH Healthcare Services

  • Collections Specialist

    Job Locations US-NY-East Syracuse
    Posted Date 2 months ago(11/28/2018 11:38 AM)
    Requisition ID
    # of Openings
    US-NY-East Syracuse
  • Overview

    Scope of Responsibilities:  Responsible for the monitoring of the invoicing process and tracking the timely receipt of payments from clients.  Partner with account management and sales teams on delinquent accounts to ensure payment is received within client contract terms.


    Job Summary: Responsible for collections of outstanding accounts receivable dollars from the existing client base.  All other aspects of collections including resolving customer billing problems and reducing accounts receivable delinquency.  Manage the rebate process and some reporting.  Prepare monthly rebate accrual.  Other accounting duties as assigned. 


    Job Duties:

    • Oversee the invoice process through the collection stages if appropriate.
    • Partner with client facing teams to outline invoicing process for new groups or adjustments for current groups.
    • Reviewing open accounts for collection efforts.
    • Making outbound collection calls in a professional manner while keeping and improving customer relations.
    • Resolves client billing issues and rescues accounts receivable delinquency while applying good customer service in a timely manner.
    • Collect customer payments in accordance with payment due dates.
    • Identify issues attributing to account delinquency and discuss them with management.
    • Review and monitor assigned accounts and all applicable collection reports.
    • Provide timely follow-up on payment arrangements.
    • Mail and E-mail correspondence to customers to encourage payment of delinquent accounts.
    • Review and release cash receipt batches.
    • Learn and backup other accounting functions.
    • Manage the rebate process. This includes processing received files, calculating payments, and associated reporting.
    • Prepare and maintain monthly rebate accrual.
    • Other accounting duties as assigned.



    • Minimum: Bachelor’s degree in Accounting or related field.


    Preferred Requirements:

    • Experience using Lawson.
    • Experience in the PBM industry.


    Special Conditions of Employment:

    • Criminal background check and/or drug test
    • Initial and continuous exclusion and sanction/disciplinary monitoring


    Job Skills Required:

    • Minimum of two years in corporate collections experience including interaction with a large customer base.
    • Strong communication, problem solving and analytical skills.
    • Strong Microsoft Excel skills including the use of pivot tables and v-lookups formulas.
    • Ability to work independently and to adapt to a fast-changing environment.


    Required Training:

    • HIPAA Privacy Course
    • HIPAA Security Course
    • Fraud, Waste, and Abuse Course


    Behavioral Traits:

    • Intuitive/Open minded: Must be able to see opportunities, develop and implement creative solutions to complex problems
    • Achievement Drive/Commitment: Driven to achieve goals, objectives and results. Fosters a culture of continuous improvement
    • Positive/Supportive: Inspires and shows faith in others, builds a positive and supportive work environment
    • Flexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure


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