Scope of Responsibilities: Provide day-to-day support to ensure that the needs of ProAct clients and members are met. Assist in the resolution of escalated client, member, and internal requests. Works under direct supervision and follows standard procedures to accomplish assigned tasks.
Job Summary: Assist with the day-to-day operations of both client facing and internal departments at ProAct. Coordinate the internal support of all clients for all aspects of customer service, account management, and quality assurance. Provides back-up assistance for client’s in the absence of a primary Account Manager.
Special Conditions of Employment:
Behavioral Traits Required: